Return Policy

Return Policy

Return Policy

Returns

Our policy lasts for 5 days after a product is delivered. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To qualify for a return, your item must remain unused, in its original packaging, and unregistered for warranty. Unfortunately, we are unable to accept returns of opened masks due to hygiene considerations. This policy is in place to ensure that each customer receives a sealed product, thereby minimizing the risk of disease transmission. We appreciate your understanding and encourage you to ensure the correct size is ordered. Should you require assistance with sizing, please don’t hesitate to contact us.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • B2B orders, bulk purchases or back order items.

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 5 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an communication to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund request is approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that the refund will be processed after deducting payment gateway or shipping related charges on actual.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@respbuy.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and we shall assist your further.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Please note that the customer is responsible for return shipping costs unless the return is due to our error or a defective product. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Regd. Office: Tulip Violet, Sec-69, Gurgaon

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